The following information applies only to orders placed via the Furniture Stop website. For orders placed via other sales channels please instruct those channels TOS (terms of service)
Please note the following conditions do not apply to bespoke items ordered from us. If this is the case, it will be indicated to you at the time of purchase.
If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us in writing, either by post direct to the Online Store or by e-mail. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.
Returns after delivery
You have 14 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order. All you need to do is advise us in writing, either by post direct to the Online Store or by e-mail.
Please note, we do not accept returns of partially assembled flat pack furniture, pillows or mattress protectors (unless they are unopened, unused and in their original packaging) and mattresses or divans that have been used without a mattress protector.
You can return your order to us our collection points to receive a full refund including your original delivery charge. If you would like us to collect the items on your behalf, we will charge you for that service.
If we are collecting the items from you, we ask that you do the following to assist with uplift of the goods:
Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.
Naturally, we aim to deliver all our furniture in good condition. At Furniture Stop we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. Our 3rd party couriers also pride themselves on having the best delivery teams in the business.
It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:
You are welcome to contact us anytime if you have any further questions. E-mail us at or telephone on 02033710020 and we will do our best to assist you