Affordable and Premium Furniture... That  You Deserve

  🚚PRICES INCLUDE DELIVERY FEES - *UK MAINLAND*

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FAQs Center - 95% of our customers answer their questions here

I'VE PLACED AN ORDER

ORDERS & DELIVERY

TRACK MY ORDER

MY ORDER HASN'T ARRIVED

CAN I PROVIDE ADDITIONAL DELIVERY INSTRUCTIONS

MY ORDER IS ARRIVING TOO SOON AND I AM NOT READY TO RECEIVE IT WHAT CAN I DO?

CAN I CHOOSE A SPECIFIC DELIVERY DATE?

I'VE WAITED IN ALL DAY AND MY DELIVERY DID NOT ARRIVE.

I'VE PLACED AN ORDER BUT HEARD NOTHING

I'VE RECEIVED ONLY PART OF MY ORDER

WHAT IF MY ORDER IS INCOMPLETE?

CAN MY ORDER BE SPED UP?

I HAVE NOT HEARD FROM YOUR DELIVERY COURRIERS YET

WHAT HAPPENS IF I'M NOT THERE WHEN DELIVERY IS ATTEMPTED?

HOW DO I KNOW WHEN MY DELIVERY WILL ARRIVE?

CAN YOU LEAVE MY DELIVERY WITH A NEIGHBOUR?

I WAS GIVEN A TIME SLOT AND THE DELIVERY COMPANY HAVE NOT ARRIVED.

DO THE DELIVERY COMPANY REMOVE PACKAGING?

WILL THE DELIVERY COMPANY UNLOAD THE ITEMS TO FIRST FLOOR?

CAN I HAVE A WEEKEND DELIVERY?

HOW CAN I CONTACT THE DELIVERY COMPANY?

WHICH ARE THE 10 PROCEDURE STEPS ?

CAN YOU COLLECT MY OLD FURNITURE?

HOW DO I CANCEL AN ORDER?

I'VE RECEIVED MY FURNITURE, HOWEVER THE LEGS ARE MISSING?

RETURNS

IF THE COLOUR DOESN’T MATCH AS I THINK IT WILL – CAN I RETURN THE PRODUCT?

WHAT IF MY ORDER IS DAMAGED?

THE ITEM HAS ARRIVED BUT WON’T FIT INTO THE ROOM OF MY CHOICE

I WOULD LIKE TO RETURN MY ORDER - WITHIN 14 DAYS

I WOULD LIKE TO RETURN MY ORDER - OVER 14 DAYS

THE PRODUCT IS TOO BIG OR SMALL FOR THE SPACE INTENDED - CAN I RETURN IT?

REFUNDS

HOW WILL YOU REFUND ME ?

REFUND HAS NOT REACHED MY ACCOUNT YET

CAN YOU PROCESS MY REFUND ONTO A DIFFERENT CREDIT/DEBIT CARD

I'D LIKE TO ORDER

PRODUCT & TERMINOLOGY

WHERE ARE FURNITURESTOP PIECES MADE?

DO YOU HAVE A SHOWROOM FOR A VIEWING?

DO I NEED TO MEASURE BEFORE ORDERING?

CAN I HAVE ONE OF YOUR FABRICS ON ANOTHER SOFA RANGE ?

CAN I PLACE AN ORDER OVER THE PHONE?

DO YOU OFFER AN ASSEMBLY SERVICE?

DOES MY ORDER COME WITH A WARRANTY?

WHERE DO YOU DELIVER?

WILL THE CARRIERS DISMANTLE MY OLD FURNITURE?

ARE YOUR PRODUCTS FOR COMMERCIAL USE?

ARE THE CUSHION COVERS WASHABLE?

PAYMENTS

CAN I PAY BY CHEQUE OR PURCHASE ORDER?

WHAT TYPE OF CARDS DO YOU ACCEPT?

CAN I HAVE A VAT INVOICE?

GENERAL

HOW CAN I UNSUBSCRIBE FROM YOUR NEWSLETTERS?

DELIVERY LEAD TIME ?

WHAT HAPPENS IF I'M NOT THERE WHEN MY ITEMS ARE DELIVERED?

News & Sales