Based on the items in your order you might receive them in one or two or more different deliveries since our stock is kept in different fulfillment centers in UK.
For orders placed through our Webstore or Over the phone or Facebook Shop :
You may track your order via the email confirmations you receive from us
You may call our couriers on the number we provide you and liaise direct with them (they will be happy to inform you)
Still unsure ? Then contact us direct and we will guide you or assist you to find out the delivery dates
For orders through Amazon.co.uk or Ebay or other retail platforms:
These platforms provide some ESTIMATED DELIVERY DATES, which are automatically published and do not take under consideration the nature of the item.
The estimated delivery dates work better with smaller parcel deliveries but when it comes to large items like sofas and heavy furniture we ship them out with a two man service courier and they have set routes for each postcode/area.
We are happy to assist you in finding out about the status of your items. Call on 020 8213 3025
Delaying a delivery for you is possible and without any additional charges when the couriers have not tried already to deliver.
As long as the order has not already left the distribution center our customer service team will make arrangements for the items to be held for a reasonable time until you are ready to receive delivery.
If you know already the date onward you are able to accept the items let us know and we will update our couriers or if you know this information while placing an order online make a 'note' before checkout and we will add this relevant information to the delivery slip for the couriers to see.
First of all we apologize. Although we are happy to inform you that this will happen on only 0.45% of our deliveries it is sad that it has happened on you. Miss-communication is our worst enemy and we always work towards upgrading our procedures to minimize it but it can happen. Let us know of the next more convenient day and we will do our best to accommodate for you.
Our furniture range is divided to stock and to made to order items, so it might take a little longer to arrive. We will keep you informed throughout the process. If you still need to talk to a customer service member please contact us.
Depending on the items in your order (e.g. Sofa Set & Bed etc) the items can be dispatched through different distribution centers. You may receive tracking information for both items. If you need any assistance to track the items contact us.
Our items are shipped through a handful of fulfillment centers and courier companies. We use different delivery services depending on the size of the item or parcel.
Small/medium parcels: If you're not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange re delivery.
Large parcels: Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
We'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible.
We would also advice you not to take any time off work for non confirmed delivery dates. The best avenue is always to confirm with the couriers or liaise with our customer support in order to be on the safe side.
Once your order has been processed we will arrange consignments with the couriers that will fulfill your order.
Right after its been dispatched, you will receive an email with all the delivery details you will need explaining the procedures and or tracking information. If you have checked your inbox, junk-mail and still have not receive any form of information regarding your order please give us a call and we will track the order for you.
For smaller to medium sized products this would be no problem and we recommend you to note this wish to our customer service or a more practical method would be to leave a note on your door front with the details for the courier service
As for the delivery of larger items, we recommend being available to take receipt of your order so that the courier can place the product in a room of your choice.
The delivery company staff can assist you to remove item from packing in order to be able to place it in the positions you meant to have it. This will also help you inspect the item before you sign the delivery acceptance invoice or packing slip.
However they will not take the packaging with them.
This is linked to returns requests allowed within 14 days where the original packaging has to come with the sofa in such a scenario.
The contract we have with our couriers (2 man service) for the larger items is the delivery to any room of choice up to first floor. In many cases the courier staff have delivered to second and third floor but this was only due to their good will.
Tip: You don't have to, but we like to tip the good willing people :)
Please let us know in advance the floor you need the items on (other than ground and first floor) so that we can make arrangements with our couriers. Charges may apply.
The delivery staff are hard working members of our sales supply chain. They drive all around the country all day long and sometimes load & unload very heavy items. Without them we could not make it to you :)
''One wise man said to us you live or you die by your couriers''. Anonymus
Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option for certain area post codes. Where applicable, you can opt for this option via the phone or our websites. Please note: Once you've placed your order, we can't change your delivery option to a Saturday or Sunday.
We will provide you with the courier company Name and contact number as well with the reference code where relevant.
Please note the we work with several delivery companies, and there's no point contacting them until we've dispatched your item to them. After 2-3 days after dispatch they should be aware of your order and at which point they'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.
Want to feel good today? We've teamed with the following social organisations that really make a difference in our society:
Donate your pre-loved items to one of the following organizations and help them raise money to improve someones life today.
Quaker Social Action's motto is ''Don't dump it, donate it'' and we most definitely agree and want to contribute to their efforts
The only constrain is that they only cover east London, but do not be demotivated yet since our next suggestion is great in collecting all over UK. Call QSA on 020 8519 6264 or visit their website.
British Heart Foundation will collect furniture and more from all over UK in order to raise funds for their life saving researches into inherit heart conditions and coronary heart disease.Call BHF on 0808 250 0030 or visit their website.
If the item does not fit in the room of your choice, please ensure you refuse delivery and the carrier can take it away immediately, alternatively please ensure to contact us within 14 days of delivery to arrange a collection.
We've intentionally decided against a showroom because it adds extra costs (rents,wages,utilities) which you, the customer, pays extra to cover. Having said that, our team are meticulous about making sure you have all the detailed pictures, dimensions and details to pick the perfect piece for your home.
We highly recommend this step before ordering any furniture. Our team will be happy to assist you with any needed dimensions in regards to its functionality or in regards to getting it into the intended room of your property.
We currently do not offer this service, however we choose to market productsEasyto assemble. If there is a need for a second person for the assembly of an item we will advice you beforehand through the product description. A Google search for flat pack or furniture assembly services and your area, is the best way to go about finding the most appropriate person or service to assist you.
Easy- you should be able to assemble your products with ease with only one person needed.
Medium- you should be able to assemble your product with some assistance.
Hard- we recommend that you would need 2 people to assemble this product.
We want you to be completely happy with your purchase, if your item develops a construction fault within 12 months from the delivery date, please contact usand one of our customer service staff will be happy to assist you further.
For orders placed through our web store we can offer delivery in all UK Mainland addresses . If you are in the UK but in a remote area like Isles or Northern Ireland or Scottish Highlands there will be additional courier charges. In such cases we advice you to contact us and clarify the delivery charges beforehand. Our team will make sure you get the best delivery price.
Most of our sofas have removable washable cushion covers. But still every sofa is made different. Made of different material fabrics, including excluding zips, with or without removable cushions. We highly recommend not to machine wash any of the washable removable cushion covers as machines can break the zips. Hand washing the washable cushions is the best practice. Please instruct our customer support team if you have any specific questions around this matter.
Unfortunately not. However if you would like to order a number of products and your order is over £2500, get in touch with our special client services team who may be able to help, email@example.com
Yes of course. For all of our priced items that are subject to VAT tax we will issue a vat invoice.
On all of our invoices you can find our Company Registration Number and our VAT registration number.
This is provided on delivery of your items. If you have lost it or not received it for any reason we are happy to resent your orders invoice on your email. For any assistance regarding this matter please contact firstname.lastname@example.org
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We use different delivery services depending on the size of the parcel.
If you're not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery.
Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
In all cases we'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging re-delivery.